Return & Exchange Policy
Last Updated: December 2023 | Effective immediately
At Africashop, we value our customers and their satisfaction. All products in our herbal remedies store are eligible for returns or exchanges under the following terms:
Eligibility
All products purchased from Africashop are subject to our return and exchange policy as outlined below.
Condition
Returns or exchanges are accepted only if the product is in its original condition and packaged in its original packaging.
Note: Products must be unopened, unused, and with all original tags and labels intact.
Timeframe
Returns must be requested within 3 days of purchase, and replacements will be processed within 7 days.
How to Request
To initiate a return or exchange, contact us via the Contact Us page or our phone numbers.
Contact Us
Reach out via phone, email, or contact form
Provide Details
Share your order information and reason for return
Follow Instructions
We'll guide you through the return process
Ship Product
Return the product as instructed
Documentation Required
Please provide the following to ensure a smooth replacement process:
Important: This documentation ensures a smooth replacement if the product is defective, damaged, or not as described.
Full Refunds
If the product received is significantly different from what was shown on our website, the full amount will be refunded.
Limitations
Africashop is not responsible for expectations of product use that were not specified on the product page.
Important Notice
Results may vary based on individual factors. Please read product descriptions carefully before use.
Partial Deduction
If the customer wishes to return a product without any defect, a 30% restocking fee or a minimum of 50% will be deducted from the refund.
Need Help with Returns?
Phone Support
+255 796 517 272
Email Support
support@africashoptz.online
Support Hours
Mon-Sun: 8:00 AM - 10:00 PM
By making a purchase on Africashoptz, you acknowledge that you have read, understood, and agree to this Return & Exchange Policy.
Policy Subject to Change: Africashoptz reserves the right to modify this policy at any time without prior notice.
Product Liability Disclaimer
Last Updated: December 2023 | Effective immediately
At Africashop, we are committed to offering our customers a wide range of herbal remedies, natural wellness products, and traditional health supplements. To ensure transparency, we would like to clearly outline our responsibilities regarding the use of products purchased through our website.
Disclaimer of Responsibility
Africashop acts solely as a retailer of herbal remedies and natural products. We do not manufacture, formulate, or alter these products in any way.
Important: We do not have direct control over the ingredients, preparation methods, production processes, or overall quality of the products supplied by manufacturers and third-party suppliers.
No Medical Guarantees
We do not guarantee the effectiveness, safety, or suitability of any herbal or natural remedy for any specific individual or health condition.
Medical Advisory
IMPORTANT: For medical concerns, customers should always consult a qualified healthcare professional before using any herbal or natural products.
Customer Responsibility
Customers are strongly encouraged to read all product labels, usage directions, warnings, and ingredient lists before using any product.
It is the customer's responsibility to ensure that:
No Liability Statement
By purchasing and using any herbal or natural wellness products from Africashop, you acknowledge and agree that we are not liable for:
Manufacturer Responsibility
Any claims or issues related to product performance should be directed to the manufacturer or supplier.
CRITICAL NOTICE: Herbal and natural products may interact with medications or pre-existing conditions. Always consult with a healthcare professional before use, especially if you are pregnant, nursing, taking medication, or have a medical condition.
AGREEMENT ACKNOWLEDGMENT
By completing a purchase on our website, you confirm that:
This agreement is legally binding and constitutes the complete understanding between you and Africashoptz regarding product liability.